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Policies
Policies and Procedures of SOTW

Please read all policies and information below before ordering.
By registering at SOTW and/or placing an order, you acknowledge that you have read and agree to be bound by these
SOTW Policies and Procedures. Thanks!!
International Shipment Notes: Effective 11/23/2007 we will only accept overseas international
orders on a case by case basis. This is directly due to the value of a US Dollar and the fact that we cannot afford
to lose money on international shipments. Please inquire by email before ordering on any international order (excluding
Canada, who will recieve items as usual). We are making most of these orders, but be aware that very small order may
not be accepted.
International Orders: PLEASE READ BEFORE ORDERING
IF YOU ARE OUTSIDE THE CONTINENTAL US!! Anything outside of the Continental USA is considered International Shipping.
To keep the transactions secure, we will only accept Paypal for payment, Credit Cards, or CLEARED checks and money
orders. Internationl Bank Checks must also clear (we had one not pay... supposedly impossible, but fool me once...).
The buyer is to pay all shipping, customs, taxes, duties, and insurance charges and assumes all risk of delivery.
We ship UPS (United Parcel Service) or USPS International shipments for insurance and tracking issues. They
cost more, but they get the product there. International Orders are shipped "FOB"or Free on Board meaning
that we pay shipping charges to the port of export, and the consignee (reciever... ie: YOU) pays actual shipping
to the final destination "collect" including duties, VAT, brokerage fees, etc. In short, expect a
bill when it arrives. This insures you pay only true shipping, with no bogus handling fees or such! Please
ask questions before ordering, as you will be expected to pay any and all return shipping. Returns for any reason
besides defective merchandise and/or delivery refusals will be returned to SOTW at the buyers expense and shipping will
not be refunded.
Shipping Time. The time needed to ship merchandise will vary
depending on the shipment's location and the particular time of year. Customers for domestic delivery should expect a 7-21
day delivery time for IN STOCK items. Email for in stock availability. Custom items can take 6-8 weeks.
We cannot guarantee delivery of custom items (we will not rush perfection) but we will try to meet your event dates whenever
possible. Custom items cannot be cancelled once parts are ordered (see custom items below).
Shipping Info and Backorder Contacts: Customers
should check on backordered items at least once every 30 days to 90 days and should not wait more than
90 days to inquire about shipping and delivery as UPS tracking numbers expire after 90 days. Shipments
that were made and "lost" that are reported more than 90 days after the order or shipment date (whichever is later) will not
be replaced or refunded. This is because after that 90 days, SOTW can neither confirm or deny delivery, only that
we shipped it, so we must ask the customer to take a bit of responsibility here. Lost orders can take as long as SIX
months to be returned to SOTW if they are found, the result being an extreme delay in your order. We have had lost orders
show up six months later and the customer never notified us the shipment did not arrive after the UPS notice was sent.
Calling us a year after the order to complain leaves us no recourse with the shipping companies, whose contractual
obligations expire after 90 days. We do send shipment notices, but find that they are very often caught
by your SPAM filters. Please be sure to allow emailed shipment notices from UPS.com as well as soulofthewarrior.com
and rustyspaintballgear.com email addresses. We recommend that you check in with us every 30 days for backorders.
We understand that delays are frustrating and we hate backorders even more than you, but we cannot have folks demanding a
new product or second shipment two years later when the only proof of shipment we can get is our notes that the : Item Shipped
XX Date-UPS).
Standard Ground Shipping. Standard Ship
Items sent by Standard Ground Shipping will typically arrive within three to twelve business days after leaving the warehouse.
Most in stock orders leave the warehouse in 48-72 hours on business days. Business days are Monday-Friday, excluding federal
holidays within the United States. Custom items ship as soon as they are manufactured.
Second Day Air Shipping.
The delivery of Standard Ship Items can be upgraded to 2nd Day Air Shipping. Your order must be placed by 12:00 p.m.
EST to receive your item in two business days and the item MUST be in stock (contact RPG to check in stock status). Items
shipped using the Two Day Air Shipping method usually arrive two business days after leaving the warehouse. Most orders leave
the warehouse in 24-48 hours on business days. Business days are Monday-Friday, excluding federal holidays within the United
States.
Overnight Shipping. The delivery of some Standard Ship Items can be upgraded to Overnight
Shipping. Your order must be placed by 12:00 p.m. EST to receive your item in one business day and the item must be in stock.
Usually, Overnight Items arrive in one business day after leaving the warehouse. Most orders leave the warehouse in 24-48
hours on business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Customs. You may be subject to import
duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be
borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from
country to country; you should contact your local customs office for further information. Please note, when placing your order
with SOTW, you must comply with all laws and regulations of the country in which you are receiving the goods. Generally,
customs forms for international packages will list the value of your order's contents by product type. For instance, orders
containing Paintballs, Airsoft, Boxing Gear, and Martial Arts will generally be listed by their proper name. You
are responsible for local laws and regulations! SOTW has shipped to Englad, France, Germany, The Netherlands,
Spain, Brazil, Poland, Russia and others with no customs problems. Seizures are the responsibility of the person
who placed the order. Your privacy is important to us, and we know that you care about how information about your
order is used and shared. We would like our international customers and customers shipping products internationally to be
aware that cross-border shipments are subject to opening and inspection by customs authorities. As the shipper, SOTW
cannot modify, add or delete information regarding the products in a shipment or their cost. This information may be communicated by the carriers to customs authorities in order to facilitate customs clearance
and comply with local laws. If the order is a gift, the package is marked "Gift," but the cost of the item is still stated
on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
An Additional note on foreign customs. We
cannot explain why some countries take months, and some take hours. Order delays incurred by customs are not
the fault of SOTW, as we pack and note everything properly or the shippers will not even accept it. Please do get
angry with us over your country's custom system, as we had nothing to do with it being done that way. Tracking stuff
in foreign systems is nearly impossible, so often we will only be able to tell you it has "Entered foreign customs at
XX date". Items that are returned by foreign customs after repeated delivery attempts will require additional re-shipping
fees to be sent again, as we get hit for the original shipping, return fees, and re-shipping fees. This can get exhorbitantly
high!
Knife Laws. Knife laws vary. Please
check with your local law enforcement agency for the laws in your area. SOTW Blades are shipped UNSHARPENED.
Replica Gun Laws. Replica gun laws vary.
We will not ship to areas where the sale of gun replicas is restricted. Ultimate responsibility for the package
passes to you on shipment, please review local gun laws in your area.
Damaged Shipments. Damaged
shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this
on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier
to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers
Defects. If a product appears to have a manufactures defect, contact our Customer Service department for instructions.
Do not return products to us. customerservice@soulofthewarrior.com
Returns: When emailing about a return
please include: order number, name and billing address & zip code
1. ONLY UNUSED, UNOPENED ITEMS MAY BE RETURNED TO RPG. Use is
defined as any attempt to install, fire, wear, or wash. Paintballs are not accepted for return under any circumstances. Custom
made items CANNOT be returned.
2. ALL ITEMS RETURNED TO RPG FOR ANY REASON ARE SUBJECT to up to a 25% RESTOCKING
FEE.
3. Return authorization numbers must be obtained from RPG, for all items that are being returned
for any reason. Products that are sent to RPG without a valid return authorization number will be refused and returned to
the sender at the sender's expense.
4. Freight associated with returns for any reason is strictly the responsibility
of the sender. FREIGHT PAID WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.
5. Inspect your products carefully
upon receipt. Absolutely no returns will be accepted after 14 days of the original invoice ship date. If a package
is damaged, immediately notify your shipper.
6. Products that are returned to RPG that do not meet these criteria
will be returned to you at your expense. If an item is returned that has been opened or used in any way it will be
returned to you at your expense.
7. RA #s are only valid for 7 days from issue date. After receiving your
RA number you must send it item to us immediately. Any items received with an expired RA number will be returned at senders
expense.
8. All paintball guns carried at RPG come with a factory warrantee that ranges from 3 months to 18months.
Any damaged/broken paintball guns need to be repaired or replaced by the manufacturer of the gun.
9. There are no returns on SOTW/ RPG plans and parts kits. Due
to ability to copy the plans and or acquire parts for yourself, we do not accept returns on plans or parts kits at all. Plans
are sold for use by one person to build one launcher, and are protected by copyrights. Infringement of which will
be prosecuted. Once again there are NO returns on parts and plans once received.
10. Custom work takes time.
SOTW/RPG does not keep all its custom guns and weapons in stock, and we generally require 4-6 weeks for all custom gun and
launcher orders, as well as 6-8 weeks for larger guns and complicated custom orders. We do not rush orders, as we
believe QUALITY is more important than QUANTITY. While we do our best to meet target dates and such, we cannot and will not
guarantee work will be shipped before it is properly finished. We ask your understanding. Once parts are ordered for any
custom system, no refund is possible. It may seem extreme, but each RPG/SOTW system is a work of hand made art in and
of itself. We create some of the most accurate milsim guns in the world, and you will love it when it arrives. We will not
sacrifice quality for speed. If you want it tomorrow, order a Tippmann from a national company. If you want it to look awesome
and be a work of milsim art, order from us.
11. Items returned without prior notice will not be accepted.
You must have an RA number and a reason for return. Shipping and PAYPAL fees are not refundable.
These policies
may sound harsh, but SOTW is essentially a cottage industry of skilled artisans/craftsmen working as hard as possible. Expecting
us to ship as quickly as a national chain is unrealistic and really unfair. Remember our motto, we are slow, but when it arrives
you will say WOW!!!!
Order Cancellation. Order cancellation
is at the discretion of SOTW. On custom orders, once we have ordered the parts (usually within 24 hours), the order
cannot be cancelled. We strive to work with our clients, especially when there are
delays, but ultimate cancellation permission must come from the SOTW Cancellation Department. info@soulofthewarrior.com
Terms of Use. Terms & Conditions. This Terms of Use agreement
("TOU") sets forth the terms, conditions and guidelines for use of the Soul of the Warrior .com website (the "Site") and the
services offered on it. This TOU constitutes a legally binding contract between the user ("you"), on the one hand, and Soul
of the Warrior .com and its suppliers and providers, (collectively "we" or "us"), on the other hand. Please read this TOU
carefully before using the Site or activating an account with us. By using the Site or completing a purchase, you acknowledge
that you have read this TOU, understand it and agree to be bound by its terms, conditions and guidelines.
Privacy. Soul of the Warrior .com's use of your
personal information collected on the Site is governed by the terms of the Soul of the Warrior .com Privacy Policy. The Soul
of the Warrior .com Privacy Policy sets forth our sole obligations with respect to user data and privacy.
Children While Soul of the Warrior .com cannot prevent
children under 13 from viewing the Site, children under the age of 13 may not use or register for the services offered on
the Site or purchase merchandise through the Site. Soul of the Warrior .com strongly encourages parents and guardians to supervise
the Internet activity of all children under the age of 18.
Trademarks Soul of the Warrior , Soul of the Warrior
.com, and the Soul of the Warrior logo are registered trademarks of Soul of the Warrior .com. Other marks, graphics, typefaces,
trade names and logos appearing on the Site are trademarks or trade dress of Soul of the Warrior .com. and all rights are
reserved. You may not make any use of such trademarks or trade dress without Soul of the Warrior .com's permission. Soul of
the Warrior retains all ownership in and good will associated with such trademarks and trade dress. Other trademarks used
on the Site are the property of their respective owners.
Contributed Content You hereby grant to Soul
of the Warrior .com a worldwide, perpetual, irrevocable royalty-free license, with the right of sublicense, to exercise all
rights arising in copyright in any media now known or hereafter to become known, in any content (including without limitation
any text, music, sound, photographs, video, images, illustrations, icons, graphics, and data) that you post on the Site or
provide to us in connection with the Site (the "Contributed Content"). When submitting Contributed Content to Soul of the
Warrior , you must not use a false name or email address or otherwise attempt to conceal the origin of your submission. You
grant Soul of the Warrior .com the right to use, at its discretion, your name or other identifying information in connection
with Contributed Content. You represent and warrant to and for the benefit of Soul of the Warrior .com that (i) you own or
otherwise control all rights in the Contributed Content; (ii) the Contributed Content is accurate; (iii) the Contributed Content
does not violate any law or infringe any third-party privacy or intellectual property rights; and (iv) the Contributed Content
contains no material that is defamatory, obscene, vulgar, profane, harassing, or threatening. You agree to indemnify us for
all claims arising from or related to Contributed Content. While Soul of the Warrior has no obligation to monitor Contributed
Content, Soul of the Warrior reserves the right to edit or remove any Contributed Content we deem to be inappropriate.
Third-Party Content Soul of the Warrior .com is a
distributor (and not a publisher) of content supplied by third parties and incorporated within the Content. We have no control
over such third-party content, do not endorse it, and are not responsible for its completeness, accuracy or reliability. Any
information, advice, opinions, or statements contained within such third-party content are attributable to the author of such
content and not to Soul of the Warrior. While Soul of the Warrior has no obligation to monitor third-party content, Soul of
the Warrior reserves the right to edit or remove any third-party content we deem to be inappropriate. To view Soul of the
Warrior 's Policy for Claims of Infringement of Copyrighted Material, please click here.
Amendments and Corrections to Content Soul of the
Warrior .com does not guarantee the accuracy, completeness or reliability of information appearing on the Site. The Site may
contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or
update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to
cancel an order for a product in the event of an error or omission in the description of such product, including incorrect
pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.
Placing Orders on Rusty'sPaintballGear .com At
this time, we accept orders worldwide. U.S. The risk of loss and title for all items ordered on Soul of the Warrior .com
passes to you when Soul of the Warrior .com delivers the merchandise to the shipping carrier. Our shipping and handling
policies are set forth in greater detail on the Shipping Information page. Sales tax is charged for orders being shipped to
South Carolina. The amount of tax is 6.00% of your total order. Soul of the Warrior 's current payment procedures are described
on the Payment Methods page. We reserve the right to change our billing and payment procedures at any time by posting the
new procedures on the Site. Because Soul of the Warrior begins processing your order almost immediately after you place it,
we cannot change or cancel an order once you submit it. All product returns are subject to the Soul of the Warrior .com return
policy, available on the Flexible Returns page.
Special Offers Any special offers related to the Site,
whether or not related to purchases on the Site, are subject to the particular terms and conditions (including time limitations)
of such offers. Unless otherwise specified, you may use only one special offer in connection with a transaction.
User Responsibilities You agree that all billing
and registration information you provide on the Site will be accurate and complete. Your provision of inaccurate or incomplete
information constitutes a material breach of this TOU. For certain activities you conduct on the Site you will receive or
have received an account name and a password. We retain ownership of your account and license it to you on a limited, nonexclusive
basis for the duration of your account activation. It is solely your responsibility to keep your account information and password
secure. You must not disclose your password to anyone except persons whom you have authorized to use your account, and you
assume all resulting liability from use of the Site for such authorized person(s). You agree to notify us immediately of any
unauthorized use of your account or any other breach of security of which you know or suspect. WE DISCLAIM ALL LIABILITY ARISING
FROM OR RELATED TO YOUR FAILURE TO KEEP YOUR ACCOUNT NAME AND PASSWORD SECURE.
Promotional Messages We and/or third parties may, from
time to time, send email messages to you containing advertisements and/or promotions. WE MAKE NO REPRESENTATION OR WARRANTY
WITH RESPECT TO ANY SUCH EMAIL MESSAGES OR ANY GOODS OR SERVICES THAT MAY BE OBTAINED FROM SUCH THIRD PARTIES, AND YOU AGREE
THAT WE SHALL HAVE NO LIABILITY WITH RESPECT THERETO.
Prohibited Uses You agree to use the Site and all
related services only for lawful purposes and not to allow others to use your account for any unlawful purpose. Use of the
Site in violation of any applicable law, regulation, ordinance, or other rule imposed by any governmental authority is prohibited.
Indemnity You agree to indemnify and hold us and
our subsidiaries, affiliates, partners, telecommunications providers, service providers, officers, employees and agents harmless
from any claim or demand, including attorneys' fees, made by any third party due to or arising out of your use of the Site
or any related services, any Contributed Content, your violation of the TOU, or your violation of any third-party rights,
including without limitation, the infringement by you, or any other user of your account, of any intellectual property rights,
privacy rights, or other rights of any person or entity.
Limitation of Liability In no event will we, our affiliates,
suppliers, service providers, or other third parties affiliated with us be liable for any indirect, incidental, extraordinary,
exemplary, punitive or consequential damages whatsoever (including without limitation those resulting from lost profits, lost
data or business interruption) arising out of the use or inability to use the Site or related services, the results of such
services, or any information contained on the Site or in such services, whether such damages are based on warranty, contract,
tort or any other legal theory and whether or not such party is advised of the possibility of such damages. Our aggregate
liability and the aggregate liability of any of our suppliers, service providers, or third-party affiliates, arising from
or relating to this TOU (regardless of the form of action or claim, e.g., contract, warranty, tort, strict liability, negligence,
malpractice, fraud or any other legal theory) is limited to one-hundred dollars ($100). Applicable law may not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Disclaimer of Warranties The Site and all related services
are provided on an "as is" and "as available" basis and with all faults, and the entire risk as to satisfactory quality, performance,
accuracy, and effort is with you. Except for the express warranties explicitly provided herein, neither we nor our partners,
providers, or affiliates make any representations or warranties of any kind, express or implied, as to the operation of the
Site, the Content, any information made available by or through the Site, any goods or services purchased or obtained through
the site, or any transactions entered into by use of or through the Site. To the extent permitted by law, we and our partners,
providers, and affiliates disclaim all warranties, express or implied, including but not limited to, implied warranties of
merchantability, accuracy, title, fitness for a particular purpose, non-infringement and quiet enjoyment. Neither we nor our
partners, providers, or affiliates warrant that use of the Site nor any related services will be uninterrupted, available
at any time or from any location, secure or error-free, or free of viruses or other harmful components. Neither we nor our
partners, providers or affiliates warrant that the Site or any related services will meet your requirements or that any defects
will be corrected. Furthermore, neither we nor our partners, providers, or affiliates make any warranty as to the results
that may be obtained from use of the Site or as to the accuracy, completeness, reliability or timeliness of any information
available on or through the Site.
You understand and agree that any material and/or data downloaded or otherwise obtained
through the use of the Site is at your own discretion and risk and that you will be solely responsible for any damage to your
computer system or loss of data that results from the downloading of such material and/or data.
No advice or information,
whether oral or written, obtained by you from us or through the Site shall create any warranty not expressly made herein.Violation
of TOU Please also note that at any time, if we determine that you have abused or violated the letter or intent of any of
these terms, conditions or guidelines, or any applicable law, we reserve the right to terminate or suspend your access to
the Site and all related services, initiate an investigation, remove materials from our servers, issue a warning, block any
prohibited activity, and take any other responsive action. Users who violate this TOU may additionally incur criminal and/or
civil liability.
Modifications Please note that we may change this TOU
at any time by posting the modified TOU on the Site at www.Soul of the Warrior .com, or by otherwise notifying you of such
change. Use of the Site after such changes are posted constitutes acceptance of all changes.
General The TOU shall be governed by and construed
in accordance with the laws of the state of California as it is applied to contracts entered into by residents of the state
of California. You also consent to the exclusive jurisdiction of and waive all objections to venue in the state and federal
courts in San Francisco County, California, and to the exercise of personal jurisdiction of the courts therein. If any provision(s)
of the TOU is found to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the
intentions of the parties, with the other provisions remaining in full force and effect. Our failure to exercise or enforce
any right or provision of the TOU shall not constitute a waiver of such right or provision unless acknowledged and agreed
to by us in writing. You and we agree that any cause of action arising out of or related to this TOU or the Site must commence
within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The section
titles in this TOU are solely used for the convenience of the parties and have no legal or contractual significance. This
TOU (including the Soul of the Warrior .com Privacy Policy and Secure Shopping Policy, incorporated herein by reference) constitute
the entire agreement between you and us with respect to the subject matter herein and supersede any and all prior or contemporaneous
oral or written agreements. You may not assign this agreement to any other party
Policy for Claims of Infringement of Copyrighted Material
If you believe that material is posted on the Soul of the Warrior website in a manner than infringes your copyright, please
notify us by providing the following information in writing to our Copyright Agent:
1. A physical or electronic signature
of the owner of the allegedly infringed copyright, or such owner's authorized representative. 2. A description of the copyrighted
work claimed to have been infringed, or, if multiple copyrighted works at issue, a list of such works. 3. A description of
the material on the Soul of the Warrior .com site that is claimed to be infringing or to be the subject of infringing activity,
and information reasonably sufficient to permit us to locate the material. 4. The address, telephone number, and, if available,
an electronic mail address at which you may be contacted. 5. A statement that you have a good faith belief that use of the
material in the manner complained of is not authorized by the copyright owner, its agent, or the law. 6. A statement that
the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of
the owner of the copyright that is allegedly infringed. Soul of the Warrior .com's Copyright Agent for notice of claims of
copyright infringement
Privacy Policy. This privacy policy explains how Soul of the Warrior collects, uses, and discloses the information of users of the
www.Soul of the Warrior Website (the "Soul of the Warrior Website," or "our Website") and the Soul of the Warrior ISP Services
("the ISP Services"), which are administered by our partners and contractors. ("ISP Service Partners"). Important terms
When reviewing any privacy policy on the Internet, you should be familiar with the terms "personally identifiable information"
and "aggregate information." "Personally identifiable information" is any information that can be used to identify, contact,
or locate you as an individual. Common examples are your name and email address. "Aggregate information" lumps your behavior
or characteristics together with those of a group. For instance, we may let advertisers know that 50% of our users are over
35 without disclosing the personal information of any one individual.
Collecting your information This section
explains what information we collect through the Soul of the Warrior Website and ISP Services. Please note that we correlate
and supplement this data with both aggregate and personally identifiable information gathered by other companies. For example,
Kmart collects personally identifiable information and information relating to customer purchases in its retail stores, and
then shares this information with us. Important: Children under the age of 18 should use our Website under the supervision
of their parents or guardians.
Information collected through our Website When you register for
the Soul of the Warrior Website we collect personally identifiable information, including (but not limited to) your name,
physical address, email address, phone numbers, and billing information. All of this information is mandatory; without it
we will not register you. We also collect personally identifiable information through purchase forms, surveys, sweepstakes
entries, emails we receive from you, and your other interactions with our Website. When you use our Website we may collect
a variety of technical data, which we store in both aggregate and, if you are registered with Soul of the Warrior , personally
identifiable forms. This data includes (but is not limited to) your IP address (a unique number that identifies your access
account on the Internet), domain, and Web browser information. We may track the page you visited before coming to Soul of
the Warrior , and the page you link to when you leave Soul of the Warrior , which of our pages you access, and how long you
spend on each page.
The Soul of the Warrior Website may use "cookies," which are small pieces of information stored
on your computer. Cookies let our Website recognize previous visitors to our web page, record a visitor's progress from page
to page, and recall certain information a visitor entered previously. For instance, a cookie may store your password, or note
that you're interested in electronics. You can choose to decline our cookies (e.g., by setting your browser to reject
cookies), but if you do, some parts of the Soul of the Warrior website may not operate properly. We may also use tracking
images and applets to collect the same information.
We allow third parties to collect aggregate and other anonymous
information about our visitors through the Soul of the Warrior Website. Should we enter into agreements that allow third parties
to collect personally identifiable information about our visitors, we will inform visitors of these activities at the location
of the collection. Finally, note that our Website contains links to other sites on the Internet. Please remember that when
you click on one of these links, you are leaving our Website and entering another. Again, we are not responsible for the privacy
practices or the content of these other websites, and encourage you toread their privacy statements (which may differ from
ours).
Information collected through the ISP Services When
you register for the ISP Services we collect personally identifiable information including (but not limited to) your name,
home address, shipping address, email address, telephone number, birth date, gender, occupation, industry of employment, number
of people in your household, the number of people in your household under 18, marital status, whether you own your residence,
your current level of education, your household income, how you found out about our ISP Services, whether you shop at Soul
of the Warrior , whether you are willing to make purchases over the Internet, your areas of interest, and whether you would
like to be contacted in the future. We also collect personally identifiable information when you communicate with us by sending
email messages or other correspondence, or when you submit online forms and other such items.
When you use the ISP
Services we collect a variety of technical data, which we store in both aggregate and personally identifiable form. This data
includes (but is not limited to) (a) the sites you visit (by URL, or Universal Resource Locator) while on the ISP Services,
the interactions you have with those sites, and the taskbar advertisements on which you click, and (b) usage information such
as the telephone numbers from which and to which you dial into our ISP Services (including unsuccessful dial-in attempts),
the time you spend online, and your IP address. The ISP Services also use cookies to identify you and record your Web surfing
habits and the advertisements upon which you click.
We collect your information (personally identifiable information,
aggregated information, or both) through one or more of our ISP Service Partners' servers, and through cookies, banners, and
the like. The information collected via the taskbar portion of our ISP Services includes (but is not limited to) the type
of ad banner displayed, the times the banner was displayed, and whether you clicked on the ad. As you use the ISP Services
you will have access to millions of websites maintained by third parties with whom we have no relationship. These third parties
may also collect aggregate and personally identifiable information about you through their websites, banner ads, forms, and
other methods. Again, this privacy statement does not cover the information practices of those third parties. Soul of the
Warrior has no control over and is not responsible for the practices or the conduct of these other companies.
Using
your information This section describes how we use and disclose the information we collect. We use aggregate
information about your behavior and equipment to improve the performance of our Website and ISP Services, and to evaluate
your reaction to the content and design of the Soul of the Warrior Website. We may use personally identifiable information
to customize the content and layout of our Website's pages for you, to store your Soul of the Warrior account information,
to record Website session information (such as items you have added to your shopping cart) order status, and to store your
purchase history.
We also use personally identifiable and aggregate information for a variety of marketing and promotional
purposes. For instance, we use what we have learned about your preferences to alert you to new areas when you return to our
Website, or to help us or our business partners target advertising or product placements to your particular interests. On
the ISP service, these customized advertisements appear on the banner bar of your computer screen. We do not intentionally
share your personally identifiable information, except: (a) with our ISP Service Partners (including start page and home page
providers for the ISP Services); (b) with Soul of the Warrior and our other corporate affiliates; (c) with other companies
with whom we have substantial strategic or marketing relationships (including our ISP Partners); (d) with companies to whom
we outsource certain functions of our Website and the ISP Services); (e) as required by law; and (f) in event of Soul of the
Warrior .com's insolvency, with another entity in connection with the sale of Soul of the Warrior assets. In addition, if
you indicate your desire to receive a particular service or information from another company (e.g., catalogs), Soul of the
Warrior will share your personally identifiable information with that particular company. Note finally that we share aggregate
data about our customers with third parties. From time to time we will send you emails related to your Soul of the Warrior
Website or the ISP Services accounts. At various points during your visits to Soul of the Warrior .com, you are provided opportunities
to indicate an interest in receiving email about special offers and other promotional information. If you do not wish to receive
special offers and promotional information email from us, please let us know by unchecking the "email notification" request
box on the Soul of the Warrior Website or ISP Services registration forms. You may also opt out of this promotional email
list after you have registered by contacting us (using the contact information below), or by following the "opt out" instructions
that may be included in the emails you receive. If you supply us with your postal address you may receive periodic
mailings from us related to your Soul of the Warrior Website or ISP Services accounts. We (or other organizations with whom
we share your information) may also mail you information about new products and services or upcoming events. If you do not
wish to receive such mailings, please let us know (using the contact information below); make sure to provide us with your
exact name and address. We will be sure your name is removed from our mailing list and the list we share with other organizations.
If
you supply us with your telephone numbers, you will only receive telephone contact from us regarding your Soul of the Warrior
Website or ISP Services accounts, or orders you have placed online. Except as specified above, we will not share your telephone
number with other organizations. Please note that the date of the most recent opt in/out request will supercede prior requests.
Upon
your reasonable request via the contact information below (and subject to our security practices), we will provide you with
access to your contact information (for example, name, address, phone number), financial information, unique identifier information
(for example, customer number or password), and transaction information (for example, when and what you purchased from our
Website). If you're a registered Soul of the Warrior Website member, you can sign in and access your Website account information
from the Website My Account page.
Upon your reasonable request via the contact information below (and subject to our
security practices), we also offer you the ability to correct inaccuracies in your contact information, financial information,
unique identifiers, transaction information, and any communications that you have directed to our Website. If you're a registered
Soul of the Warrior Website member, you can sign in and correct your personal information from the My Account page on our
Website.
Security Any Soul of the Warrior Website and
ISP Services accounts you may have are password-protected. We recommend that you do not divulge your password to anyone. Neither
Soul of the Warrior nor our ISP Service Partners will ever ask you for your password in an unsolicited phone call or in an
unsolicited email.
We have instituted security measures in our physical facilities to protect against the loss, misuse
or alteration of information that we have collected from you. In addition, we always use industry-standard encryption technologies
when transferring and receiving customer data exchanged with our Website. We've also implemented industry standard security
measures for our ISP.
Please keep in mind, however, that no data transmission over the Internet or any wireless network
can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our
Website or ISP Services, and you transmit such information at your own risk. Soul of the Warrior further does not assume responsibility
for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or those of
our vendors or partners.
Contact information Inquiries and requests relating to the Soul of the Warrior
Website policy should be sent by mail to: info@soulofthewarrior.com
The Horses Mouth. Feel free to email the
managing partner, rustyatrpg@aol.com with any questions or concerns. Our policies have been formed over
years of practical experience. While I am sure you are an honest person, some foks are not. The result is the
seemingly hard policies we have been forced to adapt and stick to. Please review these policies before ordering,
as you will be held to them.

It sounds harsh, but all our policies are built on experience! I am sure you are an honest
and trustworthy person, unfortunately not everyone is, thus this page had to be created. SOTW exists because of you,
our great customers, and will always strive to make sure you are satisfied! Remember, we are no Wal-Mart or Amazon!
Our stuff can be expensive, and our shipping slow, but we ALWAYS DELIVER!!!!
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