Soul of the Warrior is dedicated to the satisfaction of our customers and custom product clients. This goes beyond our typical 30 day warranty to include lifelong answers to your questions! We believe that answering your questions leads to repeat customers and custom clients. As such we have provided several services for you to be happier with your SOTW System in the short and long term.

The BEST way to reach us is

EMAIL: 

info@soulofthewarrior.com

Answer Line: (843) 475-0095

Message Line: (843) 437-5587

Fax Line: (843) 873-6601

or, in the event of a bounce or server issue:

rustyatrpg@aol.com

During your order's construction and shipping phase (for custom items), you will receive periodic updates by email. This allows you to know the approximate shipping date of your item, percent complete, any delays that occur, and more! You may want to ask about progress too, as the computer is the last thing we do, and during peak production times, we tend to forget... Sorry, not perfect!  and most folks want me building... not pecking on the keyboard!!  We hope this service allays your concerns when parts get back ordered or we have a production delay on a custom product. We want you to be right there with us on the production floor, and this will keep you updated on where we are.  Most of our products are custom made!  This means that it takes time, and delivery dates can be affected by parts delays, remakes, national disasters, hurricanes (we are in South Carolina), and other issues, and we ask for your understanding when these issues arise.  Over time we have gotten to the point of carrying some inventory, but may still require time to make and deliver your order.  We are also dependant on a number of suppliers who experience the same issues we do.  Fear Not!!  We deliver.

After delivery, should a question arise you can visit the forum to check out our Frequently Asked Questions section, or ask us direct via email. customerservice@soulofthewarrior.com

Finally, while we strive for quality, we recognize that sometimes things happen (like for example when a parcel delivery service ran over a LawGiver). Just notify the parcel service if the package is damaged, and email us so we can go to work for you!  You must notify the carrier ASAP!!  This allows us to help you get your SOTW system repaired, replaced, or running the way it should.  Just fill out the form to the right and we will get to you ASAP!!

A note on foreign customs.  We cannot explain why some countries take months, and some take hours.  Order delays incurred by customs are not the fault of SOTW, as we pack and note everything properly or the shippers will not even accept it.  Please do get angry with us over your country's custom system, as we had nothing to do with it being done that way.  Tracking stuff in foreign systems is nearly impossible, so often we will only be able to tell you it has "Entered forein customs at XX date".

As always we may be reached by phone, fax, or email.  Generally EMAIL is best.  We are a machine shop, not a retail store and our hours vary greatly, and if the machines are in operation, we can not answer the phone (safety issues), indeed, we cannot even hear the phone ring!!  Leave a message and we will call you back. (843) 437-5587